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.save-btn{background:var(--success);border:none;color:#fff}.modal-actions .save-btn:hover{filter:brightness(1.1)}@media(max-width:768px){.oil-container{padding:1rem}.oil-header{flex-direction:column;align-items:stretch}.oil-filters{flex-direction:column}.oil-filters select,.oil-filters input[type=date]{min-width:unset;width:100%}.oil-stats{flex-direction:column}}:root{--primary: #6366f1;--primary-dark: #4f46e5;--primary-light: #818cf8;--success: #10b981;--warning: #f59e0b;--danger: #ef4444;--info: #3b82f6;--bg-dark: #0f172a;--bg-card: #1e293b;--bg-hover: #334155;--text-primary: #f1f5f9;--text-secondary: #94a3b8;--text-muted: #64748b;--border: #334155;--comercial: #3b82f6;--compras: #f97316;--contas_pagar: #f43f5e;--contas_receber: #10b981;--rh: #8b5cf6;--atendimento_humano: #ef4444;--geral: #64748b;--financeiro: #0ea5e9;--fiscal: #8b5cf6;--caixas: #14b8a6;--conciliacao_dfg: #be185d;--conciliacao_gbi: #be123c;--ti: #6366f1;--spacing-xs: .25rem;--spacing-sm: .5rem;--spacing-md: 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var(--spacing-lg)}.content-area{flex:1;display:flex;overflow:hidden}.sidebar-header{padding:var(--spacing-lg);border-bottom:1px solid var(--border)}.sidebar-logo{display:flex;align-items:center;gap:var(--spacing-sm);font-size:1.25rem;font-weight:700;color:var(--text-primary)}.sidebar-logo-icon{width:36px;height:36px;background:linear-gradient(135deg,var(--primary),var(--primary-light));border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-size:1.25rem}.sidebar-nav{flex:1;padding:var(--spacing-md);overflow-y:auto}.nav-section{margin-bottom:var(--spacing-lg)}.nav-section-title{font-size:.75rem;text-transform:uppercase;color:var(--text-muted);margin-bottom:var(--spacing-sm);padding-left:var(--spacing-sm);letter-spacing:.05em}.nav-item{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--radius-md);color:var(--text-secondary);text-decoration:none;transition:var(--transition);cursor:pointer;margin-bottom:var(--spacing-xs)}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff}.nav-item-icon{width:20px;height:20px;display:flex;align-items:center;justify-content:center}.nav-item-badge{margin-left:auto;background:var(--danger);color:#fff;font-size:.75rem;font-weight:600;padding:.125rem .5rem;border-radius:999px;min-width:20px;text-align:center}.queue-badge{padding:.25rem .5rem;border-radius:var(--radius-sm);font-size:.75rem;font-weight:600}.queue-badge.comercial{background:#3b82f633;color:var(--comercial)}.queue-badge.compras{background:#f9731633;color:var(--compras)}.queue-badge.contas_pagar{background:#f43f5e33;color:var(--contas_pagar)}.queue-badge.contas_receber{background:#10b98133;color:var(--contas_receber)}.queue-badge.rh{background:#8b5cf633;color:var(--rh)}.queue-badge.atendimento_humano{background:#ef444433;color:var(--atendimento_humano)}.queue-badge.geral{background:#64748b33;color:var(--geral)}.queue-badge.financeiro{background:#0ea5e933;color:var(--financeiro)}.queue-badge.fiscal{background:#8b5cf633;color:var(--fiscal)}.queue-badge.caixas{background:#14b8a633;color:var(--caixas)}.queue-badge.conciliacao_dfg{background:#be185d33;color:var(--conciliacao_dfg)}.queue-badge.conciliacao_gbi{background:#be123c33;color:var(--conciliacao_gbi)}.queue-badge.ti{background:#6366f133;color:var(--ti)}.user-info{padding:var(--spacing-md);border-top:1px 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var(--spacing-md);padding-left:2.5rem;background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius-md);color:var(--text-primary);font-size:.875rem;outline:none;transition:var(--transition)}.conversations-search input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #6366f133}.conversations-search input::placeholder{color:var(--text-muted)}.conversations-search-icon{position:absolute;left:var(--spacing-sm);top:50%;transform:translateY(-50%);color:var(--text-muted)}.conversations-list{flex:1;overflow-y:auto}.conversation-item{padding:var(--spacing-md);border-bottom:1px solid var(--border);cursor:pointer;transition:var(--transition)}.conversation-item:hover{background:var(--bg-hover)}.conversation-item.active{background:#6366f11a;border-left:3px solid var(--primary)}.conversation-header{display:flex;align-items:center;gap:var(--spacing-sm);margin-bottom:var(--spacing-xs)}.contact-avatar{width:40px;height:40px;background:var(--bg-hover);border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:600;color:var(--text-secondary);font-size:.875rem}.contact-info{flex:1;min-width:0}.contact-name{font-weight:600;font-size:.875rem;margin-bottom:.125rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.contact-phone,.conversation-time{font-size:.75rem;color:var(--text-muted)}.conversation-preview{font-size:.875rem;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:var(--spacing-xs)}.conversation-meta{display:flex;align-items:center;gap:var(--spacing-sm);margin-top:var(--spacing-xs)}.status-badge{font-size:.625rem;padding:.125rem 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span{font-size:.875rem;color:var(--text-muted)}.chat-actions{display:flex;gap:var(--spacing-sm)}.chat-messages{flex:1;padding:var(--spacing-lg);overflow-y:auto;display:flex;flex-direction:column;gap:var(--spacing-md)}.message{max-width:70%;padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--radius-lg);font-size:.9375rem;line-height:1.5;word-break:break-word;overflow-wrap:anywhere;white-space:pre-wrap}.message.received{align-self:flex-start;background:var(--bg-card);border-bottom-left-radius:var(--radius-xs)}.message.sent{align-self:flex-end;background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;border-bottom-right-radius:var(--radius-xs)}.message.bot{align-self:flex-end;background:linear-gradient(135deg,var(--suporte),#7c3aed);color:#fff;border-bottom-right-radius:var(--radius-xs)}.message-time{font-size:.6875rem;color:var(--text-muted);margin-top:var(--spacing-xs)}.message.sent .message-time,.message.bot .message-time{color:#ffffffb3}.message-sender{font-size:.75rem;color:var(--primary);font-weight:600;margin-bottom:var(--spacing-xs)}.chat-input-area{padding:var(--spacing-md) var(--spacing-lg);background:var(--bg-card);border-top:1px solid var(--border)}.chat-input-container{display:flex;gap:var(--spacing-sm);align-items:flex-end}.chat-input{flex:1;background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius-lg);padding:var(--spacing-sm) var(--spacing-md);color:var(--text-primary);font-size:.9375rem;outline:none;resize:none;min-height:44px;max-height:120px;transition:var(--transition)}.chat-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #6366f133}.chat-input::placeholder{color:var(--text-muted)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-md);border:none;border-radius:var(--radius-md);font-size:.875rem;font-weight:500;cursor:pointer;transition:var(--transition);text-decoration:none}.btn-primary{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff}.btn-primary:hover{transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-secondary{background:var(--bg-hover);color:var(--text-primary)}.btn-secondary:hover{background:var(--border)}.btn-success{background:linear-gradient(135deg,var(--success),#059669);color:#fff}.btn-danger{background:linear-gradient(135deg,var(--danger),#dc2626);color:#fff}.btn-icon{width:40px;height:40px;padding:0;border-radius:50%}.empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);padding:var(--spacing-xl);text-align:center}.empty-state-icon{font-size:4rem;margin-bottom:var(--spacing-md);opacity:.5}.empty-state-title{font-size:1.25rem;font-weight:600;color:var(--text-secondary);margin-bottom:var(--spacing-sm)}.empty-state-text{font-size:.875rem}.login-container{min-height:100vh;width:100vw;display:flex;align-items:center;justify-content:center;background:radial-gradient(circle 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70px,40px 70px,0 0,40px 70px;z-index:0}.login-card{position:relative;z-index:10;display:flex;width:100%;max-width:850px;height:500px;background:#101c32b3;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid rgba(255,255,255,.05);border-radius:24px;box-shadow:0 25px 50px -12px #0009;overflow:hidden}.login-branding{flex:1;background:linear-gradient(135deg,#1e3a8a99,#0f172acc);display:flex;flex-direction:column;align-items:center;justify-content:center;padding:2rem;border-right:1px solid rgba(255,255,255,.05);text-align:center}.login-form-section{flex:1;padding:3rem;display:flex;flex-direction:column;justify-content:center;background:#0a0f1e66}.brand-logo svg{width:140px;height:140px;filter:drop-shadow(0 4px 6px rgba(0,0,0,.3));margin-bottom:1rem}.brand-welcome{font-size:2.5rem;font-weight:700;color:#fff;letter-spacing:-.025em;margin-bottom:.5rem;text-shadow:0 2px 4px rgba(0,0,0,.3)}.brand-subtitle{color:#fff9;font-size:1rem;font-weight:300}.login-header-mobile{display:none;text-align:center;margin-bottom:2rem}.form-title{color:#fff;margin-bottom:1.5rem;font-size:1.5rem;font-weight:600;display:none}.login-form{width:100%;max-width:320px;margin:0 auto}.form-group{margin-bottom:1.25rem}.form-input-modern{width:100%;padding:.875rem 1rem;background:#fff;border:1px solid #e2e8f0;border-radius:8px;font-size:.9375rem;color:#1e293b;transition:all .2s;outline:none}.form-input-modern:focus{border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f633}.form-input-modern::placeholder{color:#94a3b8}.form-actions{display:flex;justify-content:flex-end;margin-bottom:1.5rem}.forgot-link{color:#fff9;font-size:.8125rem;text-decoration:none;transition:color .2s}.forgot-link:hover{color:#fff;text-decoration:underline}.btn-login-modern{width:100%;padding:.875rem;background:linear-gradient(to right,#2563eb,#1e40af);color:#fff;border:none;border-radius:8px;font-size:1rem;font-weight:600;letter-spacing:.025em;cursor:pointer;transition:transform .1s,box-shadow .2s;box-shadow:0 4px 6px #0003}.btn-login-modern:hover{background:linear-gradient(to right,#3b82f6,#1e3a8a);transform:translateY(-1px);box-shadow:0 6px 8px #00000040}.btn-login-modern:active{transform:translateY(0)}.create-account{margin-top:1.5rem;text-align:center}.create-account a{color:#93c5fd;font-size:.875rem;text-decoration:none}.create-account a:hover{text-decoration:underline}.login-error{background:#ef444426;border:1px solid rgba(239,68,68,.5);color:#fca5a5;padding:.75rem;border-radius:8px;margin-bottom:1.5rem;font-size:.875rem;text-align:center}.login-footer-deco{position:absolute;bottom:20px;right:20px;color:#ffffff4d;font-size:2rem}@media(max-width:768px){.login-card{flex-direction:column;height:auto;max-width:90%;margin:1rem}.login-branding{padding:2rem 1.5rem;border-right:none;border-bottom:1px solid rgba(255,255,255,.1)}.brand-logo svg{width:100px;height:100px}.brand-welcome{font-size:1.75rem}.login-form-section{padding:2rem 1.5rem}}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:var(--spacing-md);padding:var(--spacing-lg)}.stat-card{background:var(--bg-card);border-radius:var(--radius-lg);padding:var(--spacing-lg);display:flex;align-items:center;gap:var(--spacing-md)}.stat-icon{width:48px;height:48px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-size:1.5rem}.stat-icon.primary{background:#6366f133;color:var(--primary)}.stat-icon.success{background:#10b98133;color:var(--success)}.stat-icon.warning{background:#f59e0b33;color:var(--warning)}.stat-icon.danger{background:#ef444433;color:var(--danger)}.stat-content h3{font-size:1.5rem;font-weight:700;margin-bottom:.125rem}.stat-content p{font-size:.875rem;color:var(--text-muted)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.fade-in{animation:fadeIn .3s ease}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.pulse{animation:pulse 2s infinite}.loading{display:flex;align-items:center;justify-content:center;padding:var(--spacing-xl)}.spinner{width:40px;height:40px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
